Businesses can now manage their presence inside ChatGPT
ChatGPT’s new Business Hub lets eligible businesses claim their profiles, supply product information and see discovery insights, with customer-facing agents offered separately to eligible US businesses.
OpenAI introduced Businesses in ChatGPT in beta on November 10.
Business Hub gives owners and authorized representatives a way to manage information about their company and connect product feeds. After claim approval and identity verification, they can inspect aggregate mentions and website clicks. Individual customer conversations are not shared with the business. [1][2]
A profile and an agent are different products. Eligible US ecommerce and online service businesses with a website can also build an agent that answers customer questions using supplied information. Verification alone does not grant that eligibility. The business reviews and publishes its agent before customers can use it. [2][3]
For a founder, this creates a concrete distribution experiment: make the company’s description, products and policies accurate where customers ask questions. Start with a verified profile and a small, maintained information set. Judge the channel by useful enquiries and qualified visits, not by how confidently its agent speaks.
Take it further
Check eligibility and claim a business For owners or authorized representatives. Claim approval and Persona verification apply; agents have separate US eligibility requirements.
Sources & details 3 sources
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- OpenAI — Businesses in ChatGPT
November 10 beta launch, product feeds and aggregate insight scope.
- OpenAI Help — claim and verify a business
Separate claim, Persona verification and US business-agent eligibility requirements.
- OpenAI — Business Agents Policy
Business identity, information quality and authorization requirements.
Images & figures
Original editorial illustration. A verified business branches into a managed profile with insights, and a business agent with a separate US eligibility gate. Verification alone does not grant agent access.
Euangelion · Source · Usage terms